| Steps | Causes | Solutions |
| 1 | Glasses are not turned ON. | Depending of the brand and the model of glasses, a specific light is available. An animation in the scree of the glasses is shown asking the glasses to be plugged to the dedicated smartphone. If the glasses are turned ON, go the next step. |
| 2 | The cables are not correctly plugged or not in the good way. | If needed, you can find the steps to plug the cables in the quickstart. All the quickstart are available here. If the cables are well plugged, go to the next steps. |
| 3 | The cables or the ports from the glasses/smartphone are confronted to an hardware issue. | Please check if the cables are not opened or the ports from the smartphone or glasses are not defected. If you don't find any specific hardware issue with the ports and the cable, please contact AMA customer support. This topic explains the appropriate procedure. |
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