I need the AMA support to take control remotely to my computer, how do I proceed ?

The customer AMA support is using TeamViewer to take control remotely observers devices.

You don't have to pay anything if you need to be assisted remotely. You have 2 differents versions you can download :

*A QuickSupport version which is far smaller to download and don't require any install : https://download.teamviewer.com/download/TeamViewerQS.exe

Once TeamViewer is loaded, you just need to give the ID and the password to the AMA customer support.

Here is an example of ID/Password of TeamViewer :

Another application than TeamViewer is used by the support : Anydesk.

You can download the application with this link : Anydesk

Here is an exple of ID/Password of Anydesk :

Sylvain BOURDILLON

Modified on: Tue, 3 Sep, 2019 at 5:13 PM