The customer AMA support is using TeamViewer to take control remotely observers devices.
You don't have to pay anything if you need to be assisted remotely. You have 2 differents versions you can download :
*A complete version you will have to install : https://download.teamviewer.com/download/TeamViewer_Setup.exe
*A QuickSupport version which is far smaller to download and don't require any install : https://download.teamviewer.com/download/TeamViewerQS.exe
Once TeamViewer is loaded, you just need to give the ID and the password to the AMA customer support.
Here is an example of ID/Password of TeamViewer :
Another application than TeamViewer is used by the support : Anydesk.
You can download the application with this link : Anydesk
Here is an exple of ID/Password of Anydesk :