| Steps | Possible cause(e) | Solution(s) |
| 1 | Is your Internet connection stable? | Make sure you have a smooth Internet navigation on the different sections of our website www.ama.bzh . If the problem persists, move on to the next step. |
| 2 | This problem may be due to blocking due to your company's firewall and/or proxy. | Check with your IT department that you have all the necessary rights relating to the XpertEye servers. In many cases, a few firewall/proxy settings must be configured. The technical documentation available here (private access) explains the settings that must be configured. Provide this documentation to your organisation's IT department. If the problem persists, move on to the next step. |
| 3 | Are the video and audio operating correctly? | Refer to the content of the previous topics: The remote user cannot see the video stream of the user equipped with the dedicated phone. The remote user cannot hear audio from the user of the dedicated device. If this is unsuccessful, contact AMA Customer Support. This topic explains the appropriate procedure. |
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