| Step(s) | Cause(s) | Solution(s) |
| 1 | Is your telephone connected to Internet? | Consult the banner at the top of the dedicated phone's screen to check whether it is connected to Internet via a cell network or a Wifi network. Swiping downwards from the top of the screen should open the shortcut management menu. Two separate icons respectively represent the Wifi and 4G networks, showing the service status of each. If the problem persists, move on to the next step. |
| 2 | If you think that the settings from step 1 are correct, you can confirm them using the Chrome browser embedded in Android. | This browser is accessible from the menu  The menu lists the applications available with Android. You can use the Chrome browser by tapping it and checking that it operates correctly by visiting a website such as: https://www.amaxperteye.com/If the problem persists, move on to the next step. |
| 3 | The problem may also be due to the entered connection details. We recommend checking that upper and lower case characters are used correctly when entering your login and/or password. These details are shown in the Quick Start guide supplied with the kit. | Check your login details indicated on the Quick Start Guide provided with the solution.. Passwords are case-sensitive. If the problem persists, move on to the next step. |
| 4 | Your XpertEye login details may have been changed or disabled at the request of your organisation's XpertEye project manager. | Contact your organisation's XpertEye project manager. If your organisation has no designated XpertEye project manager or he/she does not know the answer, you may contact AMA Customer Support. This topic explains the appropriate procedure. |
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