| Etapes | Cause | Résolution |
| 1 | This problem may occur in the order of connection and/or start of the telephone pair/glasses. | Unplug and then reconnect the cable between the glasses and the dedicated phone. The glasses icon should be shown in the bottom right of the XpertEye home page. If this does not fix the problem, move on to next step. |
| 2 | The problem may persist depending on the case. | Turn off all equipment, including the glasses and dedicated phone. Disconnect all devices. Start each item separately. When the equipment has been restarted, reconnect them. If this does not fix the problem, contact AMA Customer Support. This topic explains the appropriate procedure. |
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