How to report a problem to technical support ?

Modified on Tue, 05 Apr 2022 at 12:32 PM

You can declare all issues occurring during XpertEye solutions use 24 hours a day, 7 days a week on our website. 

Your declaration then takes charge of the problem with our technical support technicians.

Zone EMEA et APAC: Standard support : you can contact our support team from Monday to Friday 24h/24 & Premium support : you can contact us 24/7 

Zone AMA America: Standard support : you can contact our support team  from Monday to Friday 24h/24 & Premium support : you can contact us 24/7 

You do not already have an AMA customer support account

If an issue occurs during XpertEye solutions use and you don’t have yet an enabled customer support account, you need to contact us.

Please send us useful information and a problem description as detailed as possible:
- Company name:
- Concerned location address:
- Opening hours :
- Contact Name :
- IT manager Name :
- Phone number (direct phone line or cell phone) : dialing or area code
- Email:
- Problem description:

Once your email address will be authorized by our customer support team, you will be able to access to your account.

You already have an AMA customer support account

You are an AMA XpertEye solution customer, please go to your account using this link:

1. Click on Submit a Ticket.

2. Fill the form.

- Your email
- Subject
- Problem description

Please try to describe as accurate as possible your request with an attached file if necessary.

3. Click the Submit button.

Important: If you have lost your password, give us your email address in the login menu, Forgot your password ?
The instructions to reset your password will be emailed to you.

Information: If the following messages appear during your request “invalid requester” or “you don’t have rights to access
to this page”, please contact us by email

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