How to report a problem to technical support ?

You can declare all issues occurring during XpertEye solutions use 24 hours a day, 7 days a week on our website. 

Your declaration then takes charge of the problem with our technical support technicians.

Zone EMEA et APAC

You can contact our team between 9AM - 12.30AM and 2PM - 6PM (UTC +01:00) from Monday to Thursday and between 9AM - 12.30AM and 2PM - 5.30PM (UTC +01:00) on Friday.

Zone AMA America: 

You can contact our team on  between 9AM - 12.30PM and 2PM -  5.30PM p.m. (UTC -04:00) from Monday to Friday.


You do not already have an AMA customer support account

If an issue occurs during XpertEye solutions use and you don’t have yet an enabled customer support account, you need to contact us.

Please send us useful information and a problem description as detailed as possible:
- Company name:
- Concerned location address:
- Opening hours :
- Contact Name :
- IT manager Name :
- Phone number (direct phone line or cell phone) : dialing or area code
- Email:
- Problem description:

Once your email address will be authorized by our customer support team, you will be able to access to your account.


You already have an AMA customer support account

You are an AMA XpertEye solution customer, please go to your account using this link: 

https://support.amaxperteye.com/en/support/login

1. Click on Submit a Ticket.

2. Fill the form.

- Your email
- Subject
- Problem description

Please try to describe as accurate as possible your request with an attached file if necessary.

3. Click the Submit button.

Important: If you have lost your password, give us your email address in the login menu, Forgot your password ?
The instructions to reset your password will be emailed to you.

Information: If the following messages appear during your request “invalid requester” or “you don’t have rights to access
to this page”, please contact us by email support.emea@amaxperteye.com.



AMA EMEA and APAC
AMA Americas
Phone
You can contact our team on +33 (0)2 55 59 09 22 between 9AM - 12.30AM and 2PM - 6PM (UTC +01:00) from Monday to Thursday and between 9AM - 12.30AM and 2PM - 5.30PM (UTC +01:00) on Friday.
You can contact our team on (+ 1) 857 271 5001 between 9AM - 12.30PM and 2PM -  5.30PM p.m. (UTC -04:00) from Monday to Friday.
E-mail
support.emea@amaxperteye.com 
support.northamerica@amaxperteye.com 
Chat
In order to start a live chat session with one of our support agents, click on the icon at the bottom right of the page.Please feel free to send us your technical or commercial request, even if our support team is unavailable.
Enter your name, your email address and your message. We will call you back as soon as possible.
In order to start a live chat session with one of our support agents, click on the icon at the bottom right of the page.Please feel free to send us your technical or commercial request, even if our support team is unavailable.
Enter your name, your email address and your message. We will call you back as soon as possible.
Address
Immeuble Le Calypso
130 rue Eugène Pottier
35000 Rennes
France
400 Trade Center - Suite 4880
Woburn, MA 01801
USA

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.