I don't see the camera stream before starting a call

Modified on Thu, 28 Feb 2019 at 03:02 PM

Once you are connected to XpertEye website, camera authorizations have been made, a preview of the camera is available. However, if no preview is shown, please check : 

  • You have accepted the notification about XertEye to access to your camera.
  • Another videoconference application could be running and using at the moment your camera.
  • An antivirus or another kind of security software would block XpertEye to access to your camera.

If you want more details on the steps to follow, please read this article from diagnostic aid : I cannot display the camera's video stream

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