As the remote user, I cannot hear audio from the RealWear glasses

Modified on Tue, 7 May, 2019 at 3:15 PM

Steps	Possible cause	Resolution
1	Your computer may be responsible for the audio problem.	Ensure that your loudspeakers are turned on, then check that your computer's audio output has not been muted and is set to an adequate volume level. Check that the volume level specific to the application is set high enough in your operating system's audio volume properties. If the problem persists, move on to the next step.
2	The problem may be due to audio being inhibited by another video-conferencing application, as explained in the previous topic: The remote user cannot see the video stream of the user equipped with the dedicated phone.	If the problem persists after taking the requested action, move on to the next step.
3	Note that the remote contact's microphone is generally installed in or near the camera in their smart glasses.	Check that the remote contact is close enough to the microphone. In XpertEye, open the Settings and check the microphone selection settings. You can choose between two sources: either the microphone in the smart glasses or the microphone in the telephone. If this final check does not fix the problem, contact AMA Customer Support. This topic explains the appropriate procedure.