If you are still unable to log in, feel free to contact Customer Support with the information available in this article.
The password and user name are stated in the Quick Start guide supplied with the solution. They are case-sensitive.
Also feel free to check your Internet connection by opening your web browser and visiting a site to ensure that your Internet connection is not an issue.
If you are unable to log in to your XpertEye account, check that you entered the user name and password correctly.
You can also help yourself with the diagnostic help via the article: I can't login to the XpertEye site.