| Steps | Cause | Solution |
| 1 | Are you able to access other Internet sites? | Check that your internal connection operates correctly by clicking on the following website: https://www.amaxperteye.com/ If the problem persists, refer to the troubleshooting information in the previous topic (available here) or else move on to the next step. |
| 2 | This problem may be caused by incorrect use of upper and lower case characters when entering your login and/or password. | Check the user names shown in the Getting Started guide supplied with the AMA XpertEye kit. If the problem persists, move on to the next step. |
| 3 | Your XpertEye login details may have been changed or disabled. | Contact your organisation's XpertEye project manager. If your organisation has no designated AMA XpertEye project manager, you may contact AMA Customer Support. This topic explains the appropriate procedure. |
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