Clean the cache of your browser :
- Open the menu of your browser by cliking on the 3 points on top right of your browser
- Then click on "More tools" and "Clear browsing data"
- You will get a new window, Keep only "cached images and files" crossed and in "Time range", select "All time" then you can click on "Clear Data"
Feel free to contact the support :
Europe zone : Phone +33 2 55 59 09 22 or email : support@xe.live
USA zone : Phone +1 (857) 271 5001 or email : support@xe.live