Diagnostic help XE aR+ Smartphones (12)

I plugged the Smart Glasses into the dedicated smartphone and the message "Connect the glasses" still appearing on the mobile screen.

Modified on Wed, 11 Jan, 2023 at 3:44 PM
I cannot turn on my dedicated smartphone.

Modified on Mon, 26 Aug, 2019 at 3:58 PM
I’m experiencing poor video quality

Modified on Tue, 3 Sep, 2019 at 12:01 PM
The Remote Observer doesn’t see my video feed.

Modified on Tue, 3 Sep, 2019 at 11:54 AM
I cannot see the video feed from the Remote Observer

Modified on Tue, 27 Aug, 2019 at 2:21 PM
The remote participant can’t hear me.

Modified on Fri, 30 Aug, 2019 at 6:35 PM
I cannot log in to XpertEye

Modified on Wed, 14 Aug, 2019 at 11:10 AM
Audio calls are OK, but XpertEye does not work

Modified on Wed, 11 Jan, 2023 at 3:24 PM
I cannot see the camera preview on the smartphone screen

Modified on Wed, 11 Jan, 2023 at 3:31 PM
I cannot hear my remote contact

Modified on Wed, 11 Jan, 2023 at 3:36 PM

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