Diagnostic help XE aR+ Smartphones (15)

I plugged the Smart Glasses into the dedicated smartphone and the message "Connect the glasses" still appearing on the mobile screen.

Modified on Wed, 11 Jan, 2023 at 3:44 PM
I cannot turn on my dedicated smartphone.

Modified on Mon, 26 Aug, 2019 at 3:58 PM
I’m experiencing poor video quality

Modified on Tue, 3 Sep, 2019 at 12:01 PM
The Remote Observer doesn’t see my video feed.

Modified on Tue, 3 Sep, 2019 at 11:54 AM
I cannot see the video feed from the Remote Observer

Modified on Tue, 27 Aug, 2019 at 2:21 PM
The remote participant can’t hear me.

Modified on Fri, 30 Aug, 2019 at 6:35 PM
My phone shuts down a few seconds after startup.

Modified on Tue, 11 Sep, 2018 at 4:29 PM
I cannot log in to XpertEye

Modified on Wed, 14 Aug, 2019 at 11:10 AM
I am unable to make XpertEye calls and I see a Mr Robot message at the same time.

Modified on Wed, 11 Jan, 2023 at 3:19 PM
Audio calls are OK, but XpertEye does not work

Modified on Wed, 11 Jan, 2023 at 3:24 PM

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