Diagnostic help XE aR+ Smartphones (15)

I plugged the Smart Glasses into the dedicated smartphone and the message "Connect the glasses" still appearing on the mobile screen.

I cannot turn on my dedicated smartphone.

I’m experiencing poor video quality

The Remote Observer doesn’t see my video feed.

I cannot see the video feed from the Remote Observer

The remote participant can’t hear me.

My phone shuts down a few seconds after startup.

I cannot log in to XpertEye

I am unable to make XpertEye calls and I see a Mr Robot message at the same time.

Audio calls are OK, but XpertEye does not work