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Getting started with XpertEye
You will find a selection of the most popular articles to help you get started with XpertEye.
Prerequisites Lite Participant
I can't call my contact "Essential" or "Advanced"
I am unable to access the XpertEye site
I cannot log in to the XpertEye site
How to perform the update on Advanced side?
VUZIX M300 Quick start guide
Realwear HMT-1 Quick start guide
How to perform the update on Lite side?
XpertEye Product Support
Select your product to browse the many technical and documentary resources associated with it.
Remote assistance on your own devices
Cooperate remotely and securely on any device with an Internet connection.
Hands-free collaboration on connected glasses
Quickly connect to a remote user, visually share the incident through the camera of your connected glasses and let yourself be guided to the resolution.
Remote diagnosis on dedicated smartphone
Immediate knowledge transfer. Rely on multiple video sources to collaborate visually, facilitate decision-making and accurately solve complex problems.
Recently Added Articles
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Certificates available for RealWear HMT-1Z1
List of available certificates UN38.3 ATEX MSDS HMT-1Z1 - IECEX declaration of conformit...
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User Manual Advanced APK v6.4.1
User Manual Advanced APK v6.4.1
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How to change Audio Output for XE Lite on Windows 10
As XpertEye Lite is a web based application, for some features, it is dependent on browser (Goog...
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XpertEye Lite - First time access Quick Guide
Google Chrome on Windows 10 Whenever XpertEye Lite is accessed for the first time on a Googl...
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How to be authentified on XpertEye solution?
To do so, you first have to know the XpertEye version installed on our glasses. To know how to g...
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How to configure your RealWear glasses Essential version?
To do so, you first have to know the XpertEye version installed on our glasses. To know how to g...
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How to configure your RealWear glasses Essential version?
You can configure the following elements of your Essential RealWear glasses using a QR code : ...
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The XpertEye call is cut short after a few seconds.
Steps Possible cause(e) Solution(s) 1 Is your Internet connection stable? Check with you...
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My glasses don't start.
Step(s) Possible cause Resolution 1 Use the power adapter supplied with the XpertEye kit t...
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How do I install the APK XpertEye on my HMT-1/HMT-1Z1 glasses?
How do I install the APK XpertEye on my HMT-1/HMT-1Z1 glasses?