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Getting started with XpertEye
You will find a selection of the most popular articles to help you get started with XpertEye.
Prerequisites Lite Participant
I can't call my contact "Essential" or "Advanced"
I am unable to access the XpertEye site
I cannot log in to the XpertEye site
How to perform the update on Advanced side?
VUZIX M300 Quick start guide
Realwear HMT-1 Quick start guide
How to perform the update on Lite side?
XpertEye Product Support
Select your product to browse the many technical and documentary resources associated with it.
Remote assistance on your own devices
Cooperate remotely and securely on any device with an Internet connection.
Hands-free collaboration on connected glasses
Quickly connect to a remote user, visually share the incident through the camera of your connected glasses and let yourself be guided to the resolution.
Remote diagnosis on dedicated smartphone
Immediate knowledge transfer. Rely on multiple video sources to collaborate visually, facilitate decision-making and accurately solve complex problems.
Recently Added Articles
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Prerequisites of the XpertEye session participant
1. Check that all devices are charged before use. 2. Check that your computer (and/or tablet)...
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XpertEye is unable to access my camera and/or microphone
Steps Possible cause(s) Solution(s) 1 Check that your webcam is correctly connected and/o...
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Prerequisites of the XpertEye session participant
1. Check that all devices are charged before use. 2. Check that your computer (and/or tablet)...
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How can I change the servers region in order to communicate with another participant in another geographical area?
In order to communicate with a remote participant you must be connected to the same XpertEye ser...
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How to perform the update with XpertEye site ?
If you are an XpertEye Essential user, please use the following link: xe.live The article ...
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How do I know which version of XpertEye is installed on my advanced dedicated smartphone?
To find out the version number used on your dedicated XpertEye Advanced smartphone, launch Xpert...
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How can I change the servers region in order to communicate with another participant in another geographical area?
In order to communicate with a remote participant you must be connected to the same XpertEye ser...
-
XpertEye is unable to access my camera and/or microphone
Steps Possible cause(s) Solution(s) 1 Check that your webcam is correctly connected and/o...
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Prerequisites
1. Check that all devices are charged before use. 2. Check that your computer (and/or tablet)...
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How do I return my XpertEye item for repair
1. Before sending your device for repair, a warranty assessment and a diagnosis must be performe...