Recently Added Articles

• What version of Xpert Eye solution am I using?

  To find out what XpertEye version that you are currently using, please go to the top right Menu....

• How do I change my APN server settings on my XpertEye smartphone?

  An APN, which stands for Access Point Name, is the set of settings from your provider that allow...

• How can I change the servers region in order to communicate with another participant in another geographical area?

  In order to communicate with a remote participant you must be connected to the same XpertEye ser...

• How do I record a video call on the remote participant side? - Record RTC

  This topic is available via the link:  http://helpdesk-v2.amaxperteye.com/fr/support/solutions/a...

• Is it possible to record an XpertEye call on remote participant side ?

  For security reasons, the XpertEye solution does not offer the recording of video and audio stre...

• Do I need to install any software to use XpertEye on the remote participant device?

  You can use the XpertEye website with no need to install any additional software.   The only re...

• Does the Remote participant website work on any web browser?

  The XpertEye solution is compatible with Google Chrome (version 67 or higher recommended)

• What is the minimum connection speed for using XpertEye solution ?

  The XpertEye solution works on 3G and higher GSM networks as well as on 802.11a/b/g/n/ac WIFI ne...

• Can two participants share the same account on two different devices?

  Both participants cannot log in at the same time with the same account. However, the same crede...

• The person I wish to speak is connected to his XpertEye account but appears as unavailable in my contact list.

  The XpertEye solution is based on server infrastructures that comply with local regulations. As ...