Back to website
Submit a ticket
Enter your search term here...
FAQ - Frequently Asked Questions
My M1/ P1/ Smart Glasses is stolen or lost. What should I do ?
Can I use the XpertEye solution whenever I want?
I cannot access my XpertEye account.
I have forgotten my XpertEye username or/and password. Whom should I contact?
What is the minimum connection speed for using XpertEye solution ?
View all (17)
Remote Observer website
Does the Remote participant website work on any web browser?
How to check what version of Google Chrome do I use ?
Do I need to install any software to use XpertEye on the remote participant device?
Is it possible to record an XpertEye call on remote participant side ?
How do I manage my Home page and Bookmarks in Google Chrome?
View all (11)
What version of Xpert Eye solution am I using?
Do I need to update my M1?
What is a OTG cable?
I plugged the Smart Glasses into the dedicated device and nothing happened. The "Connect the glasses" message is still appearing on the mobile screen.
I cannot turn on my M1.
View all (13)
Do I need to update my P1?
What version of Xpert Eye am I using?
How do I update my P1?
I’m experiencing poor video quality
How do I save my chat history?
View all (7)
How to wake up my Google Glass from battery saving mode ?
How long does it take the smart glasses to turn on?
How to shut down my smartglasses?
How to take a picture with the smartglasses?
How to remove the image that has been sent to the glasses?
View all (10)
After Sales Service
How do I return my XpertEye item for repair
I received a faulty product. What should I do?
How long does it take for faulty goods to be replaced or repaired?
© 2018. AMA XpertEye support