FAQ - Frequently Asked Questions

General

• My M1/ P1/ Smart Glasses is stolen or lost. What should I do ?
• Can I use the XpertEye solution whenever I want?
• I cannot access my XpertEye account.
• I have forgotten my XpertEye username or/and password. Whom should I contact?
• What is the minimum connection speed for using XpertEye solution ?

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Remote Observer website

• Does the Remote participant website work on any web browser?
• How to check what version of Google Chrome do I use ?
• Do I need to install any software to use XpertEye on the remote participant device?
• Is it possible to record an XpertEye call on remote participant side ?
• How do I manage my Home page and Bookmarks in Google Chrome?

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M1

• What version of Xpert Eye solution am I using?
• Do I need to update my M1?
• What is a OTG cable?
• I plugged the Smart Glasses into the dedicated device and nothing happened. The "Connect the glasses" message is still appearing on the mobile screen.
• I cannot turn on my M1.

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P1

• Do I need to update my P1?
• What version of Xpert Eye am I using?
• How do I update my P1?
• I’m experiencing poor video quality
• How do I save my chat history?

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Smart glasses

• How to wake up my Google Glass from battery saving mode ?
• How long does it take the smart glasses to turn on?
• How to shut down my smartglasses?
• How to take a picture with the smartglasses?
• How to remove the image that has been sent to the glasses?

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After Sales Service

• How do I return my XpertEye item for repair
• I received a faulty product. What should I do?
• How long does it take for faulty goods to be replaced or repaired?

Contact us

• Contact us