Frequently Asked Questions - Advanced

General

• My dedicated smartphone / my dedicated computer / my Smart Glasses is stolen or lost. What should I do ?
• Contact us
• Can I use the XpertEye solution whenever I want?
• I cannot access my XpertEye account.
• On which networks does the XpertEye solution work ?

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Xperteye session participant

• Use your camera & microphone with Google Chrome
• Browsing in Guest mode with Chrome
• Do I need to install any software to use XpertEye on the remote participant device?
• Does the Remote participant website work on any web browser?
• Private browsing

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Xperteye session participant with dedicated device

• Do I need to update my dedicated smartphone ?
• What is a OTG cable?
• How to use the battery HUB ZMI QB820 ?
• How to add a new android application to my dedicated equipment(Advanced)?
• I cannot share the photos taken in "standalone mode" during a call with XpertEye. Is it normal?

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Dedicated computer

• Do I need to update my dedicated computer ?
• What version of XpertEye am I using?
• How do I update my dedicated computer ?
• How can I check if my dedicated computer is connected to the network ?
• Is it possible to save my chat history on my dedicated computer ?

Smart glasses

• How to wake up my Google Glass from battery saving mode ?
• How to shut down my smartglasses?
• How to take a picture with the smartglasses?
• Can I put prescription lenses in a pair of smart glasses frames delivered with Xpert Eye solution ?
• How long does it take the smart glasses to turn on?

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After Sales Service

• How do I return my XpertEye item for repair
• I received a faulty product. What should I do?
• How long does it take for faulty goods to be replaced or repaired?
• Where to find the serial number of my glasses ?

Contact us

• How to report a problem to technical support ?