FAQ - Frequently Asked Questions
General
- My dedicated smartphone / my dedicated computer / my Smart Glasses is stolen or lost. What should I do ?
- Can I use the XpertEye solution whenever I want?
- I cannot access my XpertEye account.
- I have forgotten my XpertEye username or/and password. Whom should I contact?
- What is the minimum connection speed for using XpertEye solution ?
Dedicated XpertEye website
- Does the Remote participant website work on any web browser?
- How to check what version of Google Chrome do I use ?
- Do I need to install any software to use XpertEye on the remote participant device?
- Is it possible to record an XpertEye call on remote participant side ?
- How do I manage my Home page and Bookmarks in Google Chrome?
Dedicated smartphone
- What version of Xpert Eye solution am I using?
- Do I need to update my dedicated smartphone ?
- What is a OTG cable?
- I plugged the Smart Glasses into the dedicated smartphone and nothing happened. The "Connect the glasses" message is still appearing on the mobile screen.
- I cannot turn on my dedicated smartphone.