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FAQ - Frequently Asked Questions
My dedicated smartphone / my dedicated computer / my Smart Glasses is stolen or lost. What should I do ?
Can I use the XpertEye solution whenever I want?
I cannot access my XpertEye account.
I have forgotten my XpertEye username or/and password. Whom should I contact?
What is the minimum connection speed for using XpertEye solution ?
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Dedicated XpertEye website
Does the Remote participant website work on any web browser?
How to check what version of Google Chrome do I use ?
Do I need to install any software to use XpertEye on the remote participant device?
Is it possible to record an XpertEye call on remote participant side ?
How do I manage my Home page and Bookmarks in Google Chrome?
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What version of Xpert Eye solution am I using?
Do I need to update my dedicated smartphone ?
What is a OTG cable?
I plugged the Smart Glasses into the dedicated smartphone and nothing happened. The "Connect the glasses" message is still appearing on the mobile screen.
I cannot turn on my dedicated smartphone.
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Do I need to update my dedicated computer ?
What version of Xpert Eye am I using?
How do I update my dedicated computer ?
How can I check if my dedicated computer is connected to the network ?
I’m experiencing poor video quality
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How to wake up my Google Glass from battery saving mode ?
How long does it take the smart glasses to turn on?
How to shut down my smartglasses?
How to take a picture with the smartglasses?
Can I put prescription lenses in a pair of smart glasses frames delivered with Xpert Eye solution ?
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After Sales Service
How do I return my XpertEye item for repair
I received a faulty product. What should I do?
How long does it take for faulty goods to be replaced or repaired?
Where to find the serial number of my glasses ?
How to report a problem to technical support ?
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