FAQ - Frequently Asked Questions

General

• My dedicated smartphone / my dedicated computer / my Smart Glasses is stolen or lost. What should I do ?
• Can I use the XpertEye solution whenever I want?
• I cannot access my XpertEye account.
• I have forgotten my XpertEye username or/and password. Whom should I contact?
• On which networks does the XpertEye solution work ?

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Xperteye session participant

• Use your camera & microphone with Google Chrome
• How do I manage my Home page and Bookmarks in Google Chrome?
• Browsing in Guest mode with Chrome
• How to perform the update with XpertEye site ?
• Do I need to install any software to use XpertEye on the remote participant device?

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Xperteye session participant with dedicated device

• How to perform the update with your dedicated smartphone ?
• I plugged the Smart Glasses into the dedicated smartphone and nothing happened. The "Connect the glasses" message is still appearing on the mobile screen.
• Do I need to update my dedicated smartphone ?
• What is a OTG cable?
• What version of Xpert Eye solution am I using?

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Dedicated computer

• Do I need to update my dedicated computer ?
• What version of XpertEye am I using?
• How do I update my dedicated computer ?
• How can I check if my dedicated computer is connected to the network ?
• I’m experiencing poor video quality

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Smart glasses

• How to wake up my Google Glass from battery saving mode ?
• How long does it take the smart glasses to turn on?
• How to shut down my smartglasses?
• How to take a picture with the smartglasses?
• Can I put prescription lenses in a pair of smart glasses frames delivered with Xpert Eye solution ?

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After Sales Service

• How do I return my XpertEye item for repair
• I received a faulty product. What should I do?
• How long does it take for faulty goods to be replaced or repaired?
• Where to find the serial number of my glasses ?

Contact us

• Contact us
• How to report a problem to technical support ?