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Troubleshooting - Advanced

You will find here a list of articles including procedures and/or methods to determine the source of a problem encountered. The articles in each category are presented in chronological order.

Dedicated Smartphone

  • Prerequisites
  • I plugged the Smart Glasses into the dedicated smartphone and the message "Connect the glasses" still appearing on the mobile screen.
  • My phone shuts down a few seconds after startup.
  • I cannot log in to XpertEye
  • I am unable to make XpertEye calls and I see a Mr Robot message at the same time.

View all (15)

Glasses and Camera

  • Prerequisites
  • My glasses don't start.
  • My ODG glasses have stopped responding
  • My Google Glass glasses have stopped responding
  • My Vuzix glasses have stopped responding

View all (7)

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