E-FAQ - Frequently Asked Questions

General

• My RealWear Smart Glasses is stolen or lost. What should I do ?
• Can I use the XpertEye solution whenever I want?
• I cannot access my XpertEye account.
• I have forgotten my XpertEye username or/and password. Whom should I contact?
• On which networks does the XpertEye solution work ?

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Dedicated XpertEye site

• The person I wish to speak is connected to his XpertEye account but appears as unavailable in my contact list.
• The Remote Observer doesn’t see my video feed.
• I cannot see the video feed from the Remote Observer
• The remote participant can’t hear me.
• How to clear cache & cookies with Google Chrome ?

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RealWear Glasses HMT1

• How to drive RealWear glasses by USB on Windows?
• How to generate a QR code for configuring your RealWear glasses Essential version?
• How to drive RealWear glasses by USB on MAC?
• How to connect a Bluetooth device on your RealWear Glasses ?

After Sales Service

• How do I return my XpertEye item for repair
• How long does it take for faulty goods to be replaced or repaired?
• Where to find the serial number of my glasses ?
• I received a faulty product. What should I do?

Contact us

• Contact us
• How to report a problem to technical support ?