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E-FAQ - Frequently Asked Questions
My RealWear Smart Glasses is stolen or lost. What should I do ?
Can I use the XpertEye solution whenever I want?
I cannot access my XpertEye account.
I have forgotten my XpertEye username or/and password. Whom should I contact?
On which networks does the XpertEye solution work ?
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Dedicated XpertEye site
The person I wish to speak is connected to his XpertEye account but appears as unavailable in my contact list.
The Remote Observer doesn’t see my video feed.
I cannot see the video feed from the Remote Observer
The remote participant can’t hear me.
How to clear cache & cookies with Google Chrome ?
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RealWear Glasses HMT1
How to drive RealWear glasses by USB on Windows?
How to generate a QR code for configuring your RealWear glasses Essential version?
How to drive RealWear glasses by USB on MAC?
How to connect a Bluetooth device on your RealWear Glasses ?
After Sales Service
How do I return my XpertEye item for repair
How long does it take for faulty goods to be replaced or repaired?
Where to find the serial number of my glasses ?
I received a faulty product. What should I do?
How to report a problem to technical support ?
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