Frequently Asked Questions - Essential

General

• My RealWear Smart Glasses is stolen or lost. What should I do ?
• Contact us
• Can I use the XpertEye solution whenever I want?
• I cannot access my XpertEye account.
• On which networks does the XpertEye solution work ?

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Dedicated XpertEye site

• Use your camera & microphone with Google Chrome
• Browsing in Guest mode with Chrome
• How to perform the update with XpertEye site ?
• Do I need to install any software to use XpertEye on the remote participant device?
• Does the Remote participant website work on any web browser?

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RealWear Glasses HMT1

• How to configure your RealWear glasses Essential version?
• How to update XpertEye on my RealWear HMT-1/HMT-1Z1 Essential V4 to V5 glasses
• How to recover the MAC address on glasses RealWear Essential version ?
• How do I open XpertEye with voice commande on my glasses in multiple languages?
• Change the language of your RealWear glasses

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After Sales Service

• How do I return my XpertEye item for repair
• I received a faulty product. What should I do?
• How long does it take for faulty goods to be replaced or repaired?
• Where to find the serial number of my glasses ?

Contact us

• How to report a problem to technical support ?