Back to website
Submit a ticket
Enter your search term here...
Frequently Asked Questions - Essential
Can I use the XpertEye solution whenever I want?
I cannot access my XpertEye account.
On which networks does the XpertEye solution work ?
Can two participants share the same account on two different devices?
View all (10)
Dedicated XpertEye site
Use your camera & microphone with Google Chrome
Browsing in Guest mode with Chrome
Do I need to install any software to use XpertEye on the remote participant device?
Does the Remote participant website work on any web browser?
View all (9)
How to configure your Essential device?
How to recover the MAC address on glasses RealWear Essential version ?
Change the language of your RealWear glasses
Introduction to voice commands
How to connect a Bluetooth device on your RealWear Glasses ?
View all (16)
After Sales Service
How do I return my XpertEye item for repair
I received a faulty product. What should I do?
How long does it take for faulty goods to be replaced or repaired?
Where to find the serial number of my glasses ?
How to report a problem to technical support ?
© 2020 - AMA XpertEye support website v3.1