Steps | Possibles Causes | Possible Resolutions |
| 1 | Your contact's speakers or headphones are not turned on or connected. | Check that the remote participant has speakers or headphones on its equipment. If the problem persists, proceed to the next step |
| 2 | The volume of your contact person is at the minimum level | Make sure that the remote participant has not muted his speakers or headphones. Invite him to test the sound by playing an audio file. If the problem persists, proceed to the next step |
| 3 | You are too far from the microphone or not talking into the right microphone | You may speak close to the microphone built into the connected glasses or the microphone of the phone if you have chosen this one in the settings. If you use a pedestrian kit, please repeat the tests without it. If the problem persists, proceed to the next step |
| 4 | Your interlocutor uses another video software that uses the speakers on his side. | Ask the remote participant if they are using any other video conferencing software that could block the microphone (skype, messenger, etc.). Complete closure of these applications can solve this problem. If the problem persists, proceed to the next step |
| 5 | The problem can also come from your side, such as a defect on your hardware | A complete reboot of your hardware can sometimes also solve the problem. Check if the problem is not from the microphone of the glasses. Record a video in standalone mode and then play it back to make sure you can hear yourself. After this last check, if the problem persists, please contact AMA customer support. The article available here explains how to proceed. |
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