The remote user cannot see the video stream from the user equipped with the dedicated phone

Steps
Possible cause
Resolution
1
Are you using the Chrome browser? If not, is it installed on your computer?
To use XpertEye, the Google Chrome browser (XX or higher version) must be installed on your PC. You can search for it on your computer using your operating system's search function.

If you cannot find it, you will need to install it via this download link .

Your enterprise environment may be configured with security strategies that prevent you from downloading and installing Chrome. Contact your IT department and/or your organisation's XpertEye project manager to implement a solution.  

If Chrome is correctly installed and running, move on to the next step.
2
Is your computer equipped with a camera and/or microphone? Your camera and your microphone must be recognised on your PC.
Sometimes, another software application may block access to your camera and/or microphone. Check that no such applications are running on your computer.

Examples include Skype - Zoom - WebEx - etc...  

If the problem persists, move on to the next step.
3Your camera may be accessible but the XpertEye site blocked in your Chrome browser.
To resolve this issue, open your Chrome settings and check that the XpertEye site is allowed to access your microphone and/or camera (cf. details available here).

4    If the problem persists despite making the above changes, click here to test whether your camera is accessible.

Next, click JOIN and then click Allow to enable Chrome to access your camera and microphone.
If this final check does not fix the problem, contact AMA Customer Support. 

This topic explains the appropriate procedure.


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