| Step(s) | Cause(s) | Solution(s) |
| 1 | Check that all devices are charged before use? | Check that the batteries in the dedicated telephone and glasses are fully charged. If the problem persists, move on to the next step. |
| 2 | If the problem arises when a call is initiated or the board is started, a faulty battery may be the cause. | You can check the condition of your battery in the Android Settings. When fully charged (100%) your mobile should have a battery life longer than 5 hours when XpertEye is not in use. If this is not the case, we recommend contacting Customer Support. This topic explains the appropriate procedure. |
