| Step(s) | Cause(s) | Solution(s) |
| 1 | Is your wireless or cell network reception inadequate? | Check that the cell network (3G/4G logo at the top of the screen) or wireless network is enabled. If the problem persists, move on to the next step. 2. |
| 2 | Open your telephone's embedded Chrome browser and access the following site: https://www.nperf.com/ | Perform a bandwidth test. As indicated in our technical documentation, we recommend the following bandwidth criteria: 1 to 1
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| 3 | If the bandwidth meets the requirements specified in the previous step but the problem persists, we suggest contacting our Customer Service department. | If this is unsuccessful, contact AMA Customer Support. This topic explains the appropriate procedure |
