|1||Is your wireless or cell network reception inadequate? ||Check that the cell network (3G/4G logo at the top of the screen) or wireless network is enabled. |
If the problem persists, move on to the next step. 2.
|2 ||Open your telephone's embedded Chrome browser and access the following site: https://www.nperf.com/||Perform a bandwidth test. As indicated in our technical documentation, we recommend the following bandwidth criteria:|
|3||If the bandwidth meets the requirements specified in the previous step but the problem persists, we suggest contacting our Customer Service department.||If this is unsuccessful, contact AMA Customer Support. This topic explains the appropriate procedure|