|1||Check that your XpertEye account is not already logged in to XpertEye at the same time as you.||Raise the issue with any other XpertEye users in your organisation.|
If you are unable to contact them and know your remote contact's login details, log out your user on your dedicated smartphone.
Log in using a different account within your organisation, via a Chrome browser installed on an authorized PC, and check that your user appears in the list.
If the problem persists, move on to the next step.
|2||Recent versions of XpertEye (3.4.0 and later) include a system that checks your XpertEye account utilisation status at login.||Please updated your dedicated smartphone, following this procedure (private access).|
If this final check does not fix the problem, contact AMA Customer Support.
This topic explains the appropriate procedure.