| Etape(s) | Cause | Résolution |
| 1 | Internet access is not enabled | Check your Internet access status using the embedded Chrome browser available in the Android applications in the XpertEye menu. If the problem persists, move on to the next step. |
| 2 | Force the update check from the menu available on the phone. | Please go to Android settings, About phone, Additionnal system updates If the problem persists, move on to the next step. |
| 3 | The verification system failed to automatically locate the XpertEye update server. | Security rules have been implemented on your network. Refer to the technical documentation. If the problem persists, click here for more information. |
