| Etape(s) | Cause | Résolution |
| 1 | This problem may occur if a battery is defective or approaching the end of its life. A colour code helps you to identify a battery's condition when you connect it to a power supply. Steady White LED = Charging Steady Green LED = Charged Flashing Red or Blue LED = Battery fault | If the battery appears to be in good condition, move on to next step. If you have a battery fault, contact AMA Customer Support via your preferred communication channel (cf. this topic). |
| 2 | The glasses may be in Standby mode. | Press the top button on the arm of the glasses once (as for taking a photo in XpertEye). If this does not fix the problem, move on to next step. |
| 3 | If you are in "restricted bandwidth" mode, the "Play" icon may be displayed in the centre of the screen. | Check that no photos have been manually added to the phone. If they have, delete them. The problem may also be caused by having too many photos on the phone. If this is the case, either delete them or move them to another storage device. If this does not fix the problem, move on to next step. |
| 4 | If the glasses still fail to respond. | You can force them to turn off: press and hold the Power button (on the arm of the glasses) for 3 seconds. If this does not fix the problem, contact AMA Customer Support. |
Tip:
When shutting down your dedicated device, we recommend disconnecting your glasses, which might otherwise turn on.
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