My Vuzix glasses have stopped responding

EtapesCause
Résolution
1    This problem may occur if a battery is defective or approaching the end of its life. A colour code helps you to identify a battery's condition  when you connect it to a power supply.      

Green LED = Charging completed    
Orange LED = Charging in progress    
Red LED = Battery problem
If the battery appears to be in good condition, move on to step 2.

f you have a battery fault, contact AMA Customer Support via your preferred communication channel (cf. this topic).
2The glasses may be in Standby mode.


Press the top button on the arm of the glasses (as for taking a photo in XpertEye).

If this does not fix the problem, move on to step 3.
3If you are in "restricted bandwidth" mode, the "Play" icon may be displayed in the centre of the screen.
Check that no photos have been manually added to the phone.

If they have, delete them.  The problem may also be caused by having too many photos on the phone. If this is the case, either delete them or move them to another storage device.

If this does not fix the problem, move on to step 4.
4If the problem persists,  

You can force the glasses to turn off: press and hold the Power button (on the arm of the glasses) for 3 seconds.

Once glasses are off, disconnect and reconnect all cables to the glasses and mobile.

If this problem persists, refer to the AMA customer support here.    


Tip:  When shutting down your dedicated device, we recommend disconnecting your glasses, which might otherwise turn on.

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