|1||Are you able to access other Internet sites?||Check that your internal connection operates correctly by clicking on the following website: https://www.amaxperteye.com/ |
If the problem persists, refer to the troubleshooting information in the previous topic (available here) or else move on to the next step.
|2||This problem may be caused by incorrect use of upper and lower case characters when entering your login and/or password.||Check the user names shown in the Getting Started guide supplied with the AMA XpertEye kit.|
If the problem persists, move on to the next step.
|3||Your XpertEye login details may have been changed or disabled at the request of your organisation's XpertEye project manager.||Contact your organisation's XpertEye project manager. If your organisation has no designated XpertEye project manager or he/she does not know the answer, you may contact AMA Customer Support. |
This topic explains the appropriate procedure.