I cannot log in to the XpertEye site


Steps
Cause
Solution
1Are you able to access other Internet sites?
Check that your internal connection operates correctly by clicking on the following website: https://www.amaxperteye.com/ 

If the problem persists, refer to the troubleshooting information in the previous topic (available here) or else move on to the next step.
2This problem may be caused by incorrect use of upper and lower case characters when entering your login and/or password.


Check the user names shown in the Getting Started guide supplied with the AMA XpertEye kit.

If the problem persists, move on to the next step.
3Your XpertEye login details may have been changed or disabled at the request of your organisation's XpertEye project manager.
Contact your organisation's XpertEye project manager. If your organisation has no designated XpertEye project manager or he/she does not know the answer, you may contact AMA Customer Support.  

This topic explains the appropriate procedure.


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