Here are the differents steps we recommand you to follow when you encounter a bug :
- Let the bug as you discovered it, don't try to reload the application or shutdown smartphone/glasses.
- Note the differents actions which occure the bug.
- If an error message appeared, please take a screenshot of the message.
- If the bug is on observer side (Lite), note the Chrome version of the device (Chrome Menu > Help > About Google Chrome)
- If the bug is on smartphone side (Advanced), note the impacted device (smartphone, glasses, external device..) and XE version of the dedicated smartphone (XE Menu > About).
- Contact the support.
N.B : If the dedicated smartphone battery is 15% of charge or below, unplug the glasses and plug the smartphone to power source.