| Steps | Cause | Solution |
| 1 | Are you able to access other Internet sites? | Check that your internal connection operates correctly by clicking on the following website: https://www.amaxperteye.com/ If the problem persists, move on to the next step. |
| 2 | The screen may be blank when the site has been opened. This may result from the Terms of Use not being displayed when XpertEye is opened, due to a cache management issue involving your Internet browser. | Accept the Terms of Use when XpertEye opens. If they are still not displayed, clear your browser cache following the procedure described in this topic: How to clear your Internet browser cache (private access)? If the problem persists, move on to the next step. |
| 3 | The issue may be due to a problem with your Internet browser's user profile. | Two possible solutions: a) Open the site in private browsing mode (Incognito), as described in this topic. b) Open the site in Guest mode, as described in this topic. If the problem persists, move on to the next step. |
| 4 | Refresh your XpertEye page. Are you now able to access the XpertEye site? Log in to AMA XpertEye using the URL corresponding to the remote user's region. The login and password are available in the Quick Start document supplied with the kit. | If this is unsuccessful, contact AMA Customer Support. This topic explains the appropriate procedure. |
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