I need the AMA support to take control remotely to my computer, how do I proceed ?

The customer AMA support is using TeamViewer to take control remotely observers devices.

You don't have to pay anything if you need to be assisted remotely. You have 2 differents versions you can download : 

*A complete version you will have to install :  https://download.teamviewer.com/download/TeamViewer_Setup.exe 

*A QuickSupport version which is far smaller to download and don't require any install :  https://download.teamviewer.com/download/TeamViewerQS.exe 

Once TeamViewer is loaded, you just need to give the ID and the password to the AMA customer support.

Here is an example of ID/Password of TeamViewer : 


Another application than TeamViewer is used by the support : Anydesk.

You can download the application with this link :  Anydesk 

Here is an exple of ID/Password of Anydesk : 





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