I am unable to call my desired contact.

Modified on Thu, 08 Aug 2019 at 04:39 PM

1Can you see your contact in the Contacts list?

Check that you are using the same XpertEye infrastructure as your contact. This User Manual topic (private access) explains how to check this.

If the problem persists, move on to the next step.

2Have you received a message relating to backward compatibility?
Have you referred to the relevant chapters:
here, for the glasses wearer side, (private access)
- and here, for the remote observer side (private access)

If "your version of XpertEye is incompatible with your contact's version", check whether an update is available for your remote contact (glasses wearer) equipped with a smartphone (cf. this topic - private access).

If the problem persists, move on to the next step.
3The problem may be due to a cache management or browser issue on your side.
Follow the instructions in the following topics, trying again after each topic:

How to clear your browser cache  
Use private browsing  
Use Guest browsing mode

4    Refresh your XpertEye page. Are you now able to access the XpertEye site?

Log in to AMA XpertEye using the URL corresponding to the remote user's region.

The login and password are available in the Quick Start document supplied with the kit.
If this is unsuccessful, contact AMA Customer Support.  This topic explains the appropriate procedure.

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