| Steps | Possible solutions | Résolution |
| 1 | Are you connected to a 4G/LTE network? | If you are, check your mobile provider's advanced APN settings. Sometimes, the proxy option blocks certain components of our XpertEye solution. If you are unsure how to do this, contact AMA Customer Support. This topic explains the appropriate procedure. If you are not, move on to the next step. |
| 2 | Are you connected to an enterprise Wifi/Ethernet network? | If you are, check with your IT department that you have all the necessary rights relating to the XpertEye servers. In many cases, a few firewall/proxy settings must be configured. The technical documentation available here (private access) explains the settings that must be configured. Provide this documentation to your organisation's IT department. If this is unsuccessful, contact AMA Customer Support. This topic explains the appropriate procedure. |
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