XpertEye Lite - First time access Quick Guide

Google Chrome on Windows 10

Whenever XpertEye Lite is accessed for the first time on a Google Chrome browser for Windows 10, a quick setup is required in order to ensure proper functionality.

By default, the browser should request permission to use the device's Camera and Microphone, unless otherwise modified in Google Chrome Settings.

IMPORTANT: Audio Output can be checked or changed by clicking on the speakers icon located in the Windows Taskbar System Tray, in the lower right corner of the screen (near the clock). 

On the top left corner of your screen, prompts to either Allow or Block access to the device's Camera and Microphone respectively will appear. Make sure that you click on Allow for both Camera and Microphone.

Please note that if access to either Camera or Microphone is denied (blocked), the following will be displayed in the middle of the screen:

In order to allow XpertEye Lite to access these resources (unblock), click on Resolve the issue and notice that a short guide will prompt you to click an icon present in the top right corner of the browser's Search Bar. This icon needs to be clicked two times, once for each resource.

Once you click on the icon, a pop-up window will appear where Always allow https://xe.live to access your camera/microphone should be selected for both resources. Once this option is selected, click Done and refresh the webpage.

Once access to the Camera and Microphone has been resolved, video feed from the Default camera should appear in the middle of the screen. Options to change Camera and Microphone input will appear in the middle top side of the video feed.

By clicking on their respective drop-downs, Camera and Microphone input options can be changed or disabled.

Please know that these options can and will vary depending on how many devices Windows 10 recognizes as connected.

The option currently used by the device will have a green tick indicating its selection.

After selecting the desired Camera device:

1. Laptop Integrated Camera: if the following image can be seen in the middle of your screen, make sure that the device's Camera is not physically obstructed/blocked via the integrated switch.

2. External Webcam: if no video feed is displayed in the middle of your screen please make sure that the device is not malfunctioning or obstructed. This can be tested by using the same device with any other video call capable application (e.g. Microsoft Teams).

If either video feed or microphone do not have input during a call, please make sure that the Camera and Microphone are not disabled.

    Camera /Microphone Disabled                                        Camera/Microphone Enabled 

Please note that Audio Output for XpertEye Lite are dependent on browser (Google Chrome) operating system (Windows 10) Settings.

i.e. XpertEye Lite Audio Output settings are the same as Google Chrome Audio Output settings.

If no Audio Output can be heard from your device during a call, a quick check or change can be made by clicking on the speakers icon located in the System Tray, in the lower right corner of the screen (near the clock).

Make sure that the speakers are not muted and that the volume is adjusted accordingly.

                  Speakers Disabled / Muted                                Speakers Enabled / Unmuted

If Audio Output should be changed, it can be done by clicking on the output options drop-down and selecting a device. The active device can be seen highlighted in blue. Click on any of the available options to change the Audio Output device.

Please know that these options can and will vary depending on how many devices Windows 10 recognizes as connected.