General

• My dedicated smartphone / my dedicated computer / my Smart Glasses is stolen or lost. What should I do ?
• Can I use the XpertEye solution whenever I want?
• I cannot access my XpertEye account.
• I have forgotten my XpertEye username or/and password. Whom should I contact?
• What is the minimum connection speed for using XpertEye solution ?
• What does SIB stand for?
• Can two participants share the same account on two different devices?
• The person I wish to speak is connected to his XpertEye account but appears as unavailable in my contact list.
• The Remote Observer doesn’t see my video feed.
• I cannot see the video feed from the Remote Observer