Diagnostic help XE aR (12)

Prerequisites of the XpertEye session participant

Modified on Thu, 29 Oct, 2020 at 12:17 PM
I am unable to access the XpertEye site

Modified on Thu, 8 Aug, 2019 at 4:33 PM
I cannot log in to the XpertEye site

Modified on Fri, 9 Aug, 2019 at 4:15 PM
XpertEye is unable to access my camera and/or microphone

Modified on Thu, 29 Oct, 2020 at 12:20 PM
I cannot display the camera's video stream

Modified on Fri, 9 Aug, 2019 at 4:22 PM
I am unable to call my desired contact.

Modified on Thu, 8 Aug, 2019 at 4:39 PM
As the remote user, I cannot hear audio from the dedicated device user

Modified on Thu, 8 Aug, 2019 at 4:41 PM
The XpertEye call is cut short after a few seconds.

Modified on Fri, 9 Aug, 2019 at 5:46 PM
Does your Internet connection appear unstable?

Modified on Thu, 8 Aug, 2019 at 4:43 PM
Certain board icons are missing

Modified on Thu, 8 Aug, 2019 at 4:44 PM

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